Privacy Policy — Tonic Australia
Last updated: October 2025
Tonic Australia (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://tonic.net.au/
or interact with our services, including our SMS notifications and marketing communications.
1. Information We Collect
We collect personal information necessary to provide our products and services to you, including:
Personal Details: Name, email address, phone number, and shipping/billing address.
Account Information: Login credentials and purchase history.
Payment Details: Processed securely through third-party payment gateways; we do not store full credit card information.
Website Usage Data: Cookies, IP addresses, and browsing activity for analytics and marketing purposes.
SMS and Communication Preferences: Information related to your opt-ins for SMS marketing and notifications.
2. How We Collect Your Information
We collect your information through the following means:
When you make a purchase, create an account, or subscribe to our newsletter or SMS updates.
Through website cookies and tracking tools that help us understand your preferences and improve your shopping experience.
From third-party integrations (such as payment processors, shipping carriers, and marketing platforms) that support our operations.
3. Use of Cookies and Abandoned Cart Tracking
Tonic Australia’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart.
This information is used to determine when to send cart reminder messages via SMS and email.
Cookies may also be used to:
Personalize your browsing experience.
Measure website performance and marketing effectiveness.
Identify returning customers for a smoother checkout process.
You may disable cookies in your browser settings, but this may limit certain website features.
4. Use of Your Information
We use your personal information for purposes such as:
Processing and fulfilling your orders.
Communicating order updates, shipping information, and customer support.
Sending promotional offers, newsletters, and abandoned cart reminders (with your consent).
Improving our website, marketing campaigns, and overall service experience.
Meeting our legal and regulatory obligations.
5. SMS and Mobile Communications
By providing your mobile number and opting in, you consent to receive SMS messages about your orders, promotions, and cart reminders.
You can opt out at any time by replying “STOP” to any SMS message.
Note:
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Data Sharing and Disclosure
We may share your personal information with trusted third parties, including:
Payment processors and financial institutions.
Shipping and logistics partners.
Marketing and analytics providers.
IT and security service providers.
We do not sell or rent your personal data.
Where information is shared, it is limited to the extent necessary to perform services on our behalf, under confidentiality and data protection agreements.
Exclusion:
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
7. Location Tracking and Location-Based Services
If you use features that rely on location-based data, we may collect and use your location information to:
Display relevant product availability or delivery options.
Offer nearby store locations or promotions.
Your location information is collected only with your consent and can be disabled through your device or browser settings.
8. Data Security
We use appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse.
While we take every precaution, no data transmission over the internet can be guaranteed as completely secure.
9. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.
You may request deletion of your account and associated data at any time by contacting us at info@tonic.net.au
.
10. Your Rights
Under the Australian Privacy Act 1988 (Cth), you have the right to:
Access, correct, or delete your personal information.
Withdraw consent to marketing communications.
Complain about potential breaches of privacy and have them investigated.
To exercise these rights, please contact us via the details below.
11. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to read their privacy policies before providing personal information.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The latest version will always be available on our website.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Tonic Australia
Email: info@tonic.net.au
Website: https://tonic.net.au/